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 Who do I get in touch with if I have a problem?

1. First try the Support Tab - available from any page in the Portal. The list of resources offers guidance on all aspects of the Portal system.

2. Read the Frequently Asked Questions (FAQ)

3. Look at The Digital Brain Help Files (Menu: Support: DB Help Files) which offer a detailed guide to every aspect of the content management system.

4. If you still have a query about the Portal contact the ICT Service Helpline on 08450 450973 or email ict.helpline@cambridgeshire.gov.uk

Who is in the Portal Team and how do I contact them?

Gareth Davies is Online Learning Manager

Gareth is in charge of strategy and has a thorough over-all knowledge of the Portal and its role in the LA. He is also in charge of STARZ.

James Martin is the e-systems Technical Projects Officer

James is responsible for email accounts and all Digital Brain accounts and various projects.

James Kocherhans is on-line Communications Officer

James is responsible for managing school websites including hosting and the ICT Service web presence, he also provides a wide range of support.

Duncan Grey is Portal Manager and Editor

Duncan supervises the content of the Portal pages and development of the Portal

Note also:

Sally Elding is the senior advisor for ICT (primary)

Jo Puckering is the Primary Portal (STARZ) Development Officer

Jo is responsible for the development and user experience of Starz and will be pleased to help you resolve any issues you may experience in Starz

What do I do if I need training on the Portal?

All the team carry out training on Portal related topics.

If you would like a presentation about Portal use for your staff or working group contact the Portal team on 01480 376655.

The Portal Team office is based at the ICT Service Centre, Godmanchester.

To book on any of these courses please email: ict.courses@cambridgeshire.gov.uk

Send messages to the editor to editor@ccceducation.net

For training on STARZ visit here


NB you will need to log on using a class.c** account where c** is your school 3 letter code

We welcome Feedback about the Portal

Contact the editor at editor@ccceducation.net


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